Terms and Conditions

Terms and Conditions

These terms and conditions (from now on „Terms“) constitute the entire Agreement concerning the provision of transport service (from now on – „Service“) between you and We. These Terms are in international form and are therefore written in English language. You are responsible for understanding the Terms either by using third party software (such as Google Translate) or person. Reading and accepting these Terms indicates your unconditional acceptance of the said Terms set out in this Agreement.

1. Definition

Miro Tours („we“) is a transport company whose registered office is Ante Starčevića 23A, Zadar, Croatia under the registered company Miro Tours. Number: 00.385.98.830.800 and e-mail: info@taxi-zadar.biz. „You“ and „your“ means any individual or other business who places their booking with us.

2. Booking

2.1. You must be over 18 years old and have a valid PayPal account and/or credit card to use our services.

2.2. Reservations are made online using our booking service

2.3. Reservations must be made at least 48 hours before the trip. Reservations within said 48 hours can be made by contacting us and arranging the details personally.

2.4. You are responsible for valid and correct personal details provided to us. We is not responsible for failure to provide our Services if you entered incorrect information.

2.5. Person who makes the reservation with their credit card is responsible for the group they are travelling with, if such exists.

2.6. Reservation is considered completed the moment the payment is verified by PayPal and you've recieved the voucher.

2.7. We hold the rights not to accept the payment and your booking in special cases (stolen credit card etc.)

2.8. If the payment is accepted, you will recieve a voucher on provided e-mail which has to be shown to our drivers along with valid personal identifications such as passports.

2.9. If you do not have any valid personal identifications, we hold the right not to provide our Services to you.

2.10. Any additional services you need (seats for children, special vehicles etc.) must be requested when booking the transport or we won't be able to provide them on the spot.

2.11. We are responsible only for transfers booked using our booking services. We are not held responsible for arrangements made with the driver and cannot be held responsible for actions made by the said driver.

3. Booking Changes and Cancellations

3.1. Changing booking details and transport locations must be done at least 48 hours before the trip for free.

3.2. If you flight/boat will be delayed more than 1 hour from regular arrival time and you don't notify us about this minimum 2 hours before every next hour will be charged 20€/per hour, only first hour waiting is free of charge.

3.3. Any difference in price in the changed reservation will be added or substracted form amount payed for the prior reservation.

3.4. Transfers from 9PM to 7AM have 30-50% higher price from price on website, this feed yo pay directly to driver.

3.5. Changing the booking details is subject to special fees as follows:

  • any changes made 5 days or more prior to the trip are charged 5 EUR
  • any changes made up to 5 days prior to the trip are charged 10 EUR

3.6. Any difference in price in the changed reservation will be added or subtracted from amount payed for the prior reservation.

3.7. You are responsible for contacting the transporter using contact information provided on the voucher if the driver is not present at the airport. If after 1 hour of waiting the driver is not present and the transporter has been contacted, you will be refunded and able to book another vehicle.

3.8. You can cancel any booking you've made. You can cancel your reservation only if you send us an email with your request to cancel the reservation. In case of booking cancellation reservation deposit will not be refunded but it can be used for price reduction for next transfer within 30 days. Cancellations are subject to special fees as follows:

  • in case of cancellation made 30 or more business days before the agreed transfer date, we will refund you the payed sum minus 5 EUR for administrative expenses.
  • in case of cancellation made 15-30 business days before the agreed transfer date, we will refund you for payed sum minus 20%.
  • in case of cancellation made 7-14 business days before the agreed transfer date, we will refund you for the sum payed minus 50%
  • in case of cancellation made 7 business days days or less before the agreed transfer date, you will not be refunded.

3.7. If the Service is cancelled due to natural disasters or accidents, we will refund you the full sum payed.

4. The Service

4.1. We will provide the Service professionaly and in accordance to the Law of Republic of Croatia

4.2. You will be responsible for behaviour of all passangers during the transport. Additional cleaning fees of 40 EUR will be applicable if the vehicle has been soiled by any of the passangers.

4.3. Smoking in the vehicles is not permitted.

4.4. Transportation vehicles and the number of passangers per vehicle information is availible on our web site www.taxi-zadar.biz

4.5. We will provide the Service as agreed upon booking. Additional changes, detours and stops can be arranged with the driver where additional fees will be applicable.

4.6. We holds the right to hire another transport company to mediate the transfer if necessary.

4.7. If our drivers who speak English are detained or unable to drive we will supply a replacement who doesn't necessarily have to speak English.

4.8. We are not responsible for delays in the arrival or departure caused by unforeseeable circumstances, such as traffic crowds, extremely poor weather conditions, floods, storms, fires and so on (force major), and is not required to indemnify passengers.

4.9. Allowed delay will be up to one hour. If our vehicles do not arrive after the appointed time, you will be eligible for a refund.

4.10. We do not guarantee the exact duration of the transfer – it's merely an estimate.

4.11. If selected vehicle is not available at the moment, we will send you a replacement vehicle free of charge.

4.12. We hold the right to transfer our right and obligations to a third party person or company without prior notice.

5. Safety regulations

5.1. All vehicles in our taxi fleet are inspected and ensured in accordance to the laws of the Republic of Croatia

5.2. Any passenger under the influence of banned substances such as alcohol or drugs will not be permitted to enter the vehicle. The Agreement is then terminated as specified in Termination part of the Terms.

5.3. Every passenger is obligated to use the security features in accordance to the Law of the Republic of Croatia.

5.4. Any children should be restrained in the manner appropriate to their age and should be seated next to their parents if possible.

6. Liability

6.1. We will use all reasonable endeavours to transport you to your destination in time but will not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the trip. Under no circumstances will we be liable for any loss of profits, business or any other indirect or consequential loss whatever.

6.2. We holds the right to cancel all services and provide refunds in events of declared national emergency, riot, war, fuel shortage, extreme weather or any other circumstances beyond its control.

6.3. If the transportation vehicle breaks down during the transport, we will provide you with a replacement vehicle free of charge.

6.4. By accepting these Terms you indemnify We against all losses, costs, damages and expenses arising from any act of any passenger in your party.

6.5. We are not responsible for lost luggage or any personal items. However, we will return those items to you if possible. Small fee may be applicable.

6.6. We will not be held responsible for any injuries sustained during the transport if the passengers did not use safety features as instructed in „Safety regulations“ part of the Terms.

7. Termination

We hold the right to refuse or terminate any booking with immediate effect if it places any of our drivers or vehicles at risk of damage, violence or abuse by you or any other passenger in your party and will ask the passengers to leave the vehicle as soon as it's safe to do so. In case of termination, no refunds will be given.

Changes to our Terms and Conditions

If we decide to change our terms and conditions, we will post those changes on this page, and/or update the Terms and conditions modification date below.

Terms and conditions have been last modified on 15.03.2018.

Miro Tours
Zadar, Ante Starčevića 23A